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Implementation
The Sterling Implementation team is comprised of domain and technical experts
who actively work with both the business side to document the key business
questions, prioritize the deployment and produce the Pilot Plan with the
Technical Staff for the mapping to data sources and establishing the
technical environment. Your Relationship Manager is actively involved in all
phases of the deployment and future activities.
Our proven methodology provides our clients with demonstrated results and
captures value within the first 4 - 6 weeks and then scales division /
enterprise-wide in a 2 - 4 month "Time Boxed" manner. By working in
these increments, the solution provides business value quickly in modules
easily absorbed by the business users.
Sterling BI Solutions value capture starts by quickly identifying and
answering the top business questions that are high-impact drivers and levers
of current business performance. More importantly, our proprietary Sterling Deployment
Methodology©, delivered on completion of the first 4 - 6 week time box,
documents the businesses prioritization of all information needs, and becomes
the blueprint for additional time boxes.
On-Going Support
Our Support Center is located at our
headquarters in Princeton, NJ and is staffed on a
24x7 basis accessible by telephone or e-mail
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Sterling Management
Solutions is staffed by a broad range of technology and business specialists.
While primarily focused on industry-specific analytical solutions, Sterling also offers services
through our Professional Services and Education Division, including
Professional Management and Technology Consulting, Technical Recruitment and
Screening Services, and Educational Services.
Sterling's Professional Management and
Technology Consulting Services business is staffed with industry-centric
experts specializing in:
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• Performance Measurement
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• Customer Relationship
Management (CRM)
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• Business Continuity
Planning (BCP)
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• Call Centers /
Contact Centers
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and other business and technology areas. Our expertise is deeply informed by
our practical design and implementation experience and allows you to
efficiently deliver on important initiatives on-time and within budget.
Sterling's Technical Recruitment and Screening
Services expertise is sophisticated and effective. We have delivered
technologists with a wide-range of skill sets into successful full-time
employment and consultant relationships with numerous Fortune 1000 companies.
Because we are technologists ourselves, we have developed an excellent track
record in understanding the needs of clients for specific skill-sets and then
performing the rigorous search and qualification efforts involved in finding
the perfect candidates. Our successful placements of technical personnel have
included those with the following skills:
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• Database Administration
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• Business Continuity Planning /
Disaster Recovery
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We also have robust relationships with overseas partners which allow us to
offer even more cost-effective offshore development alternatives to our
clients.
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Sterling Educational Services provides
instructor lead courses staffed by industry centric professionals
specializing in Business Intelligence, Performance Management, Customer
Relationship Management (CRM) Business Continuity Planning (BCP), Emergency
Response, Information Security, Disaster Recovery, Call Centers / Contact
Centers, and other business and technology areas. Whether you come to
Sterling Management as an executive, a technologist, a decision maker, or an
implementer, we have educational seminars tailored to enhance your
understanding of business intelligence related issues. Click the appropriate
link for course specifications:
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